ComfortWear Reviews
ComfortWear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ComfortWear has a 1.6 star rating from 71 reviews, 4% would recommend, and most consumers are dissatisfied with an 81% unfavorable share.
Key Takeaways for Future Customers
- ComfortWear reviews show frequent wrong sizes and shipping delays.
- Many customers report problems obtaining refunds and return labels.
- Expect slow or unresponsive customer service and billing issues.
- Some mention subscription charges needing cancellation.
Negative Feedback / Risk Areas
- Recurring customer complaints about no refunds and refused returns.
- Emails and calls often ignored; long hold times and no replies.
- Duplicate charges and disputed payments reported.
- Warranty and return policy not honored per multiple reviews.
Positive Feedback
A small number of reviewers note comfort and one reviewer recommended the shoes for standing long hours.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ComfortWear has a 1.6 star rating from 71 reviews, 4% would recommend, and most consumers are dissatisfied with an 81% unfavorable share.
Key Takeaways for Future Customers
- ComfortWear reviews show frequent wrong sizes and shipping delays.
- Many customers report problems obtaining refunds and return labels.
- Expect slow or unresponsive customer service and billing issues.
- Some mention subscription charges needing cancellation.
Negative Feedback / Risk Areas
- Recurring customer complaints about no refunds and refused returns.
- Emails and calls often ignored; long hold times and no replies.
- Duplicate charges and disputed payments reported.
- Warranty and return policy not honored per multiple reviews.
Positive Feedback
A small number of reviewers note comfort and one reviewer recommended the shoes for standing long hours.
Media from reviews
Elkridge, Maryland
I did not receive an item and you are requesting a picture to report the issue
I would like to speak to customer service rep
Please have someone respond
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Phoenix, Arizona
Wrong size, AGAIN. I’m beyond angry !!
- - Repeated wrong shoe size and shipping errors.
- - Seeks verbal conversation with upper management and an email to send all correspondence.
After mannny attempts and numerous correspondence from comfort wear they said they wouldn’t help me further because a gift card was issued. Problem is..
after using the gc they again sent the wrong size so you cannot wear the shoes and they won’t help me further. So I basically threw $89 away with shoes that are size 5.5 NOT 7.5 I’m 59 yoa. I can’t wear a child size. I DO NOT RECOMMEND THIS COMPANY.
AND.., I paid $8 for there guaranteed return policy. They still won’t hlp
Share along with pictures that cannot emphasize the unbelievable experience Im having and Im furious along with all my family , friends and my personal salon customers. I will not let this go without the PROPER SIZE shoe I need for work.
I CANNOT USE/WEAR THE WRONG SIZE!! Would you after paying??? I need a verbal conversation with upper management and an email to send all correspondence please!! My contact 623628****
If your company sent me the WRONG side again, thats your department that needs fixed thats not on me to suffer.
Also your people wouldnt let me return shoes due to germs? Even tho I paid for the COMFORTWEAR warranty guarantee? Then prices went up so you had to make up the difference for sending wrong size yet after gc you sent wrong size again. Now Im told I suffer??
No no way. Not ok!!! You show me where thats written #1 especially if I was not at fault. Your shipping screwed up again.
I have all correspondence literally. Now no one is responding. I want my correct shoe in my size or money back!!! Would you be ok if this happened to you or your family member??
Ive only sent 1/4 of info. Im happy to explain when you call me. This will probably confuse you since I ordered previously months ago. And had a good experience and wanted more.
Boy was I wrong!! I included previous shoe pics and price increases ect.
User's recommendation: Absolutely ZERO, if I am not taken care of!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Poor customer service
- - The white slip-on shoes did not fit.
- - Two emails to comfort wear over a week got no reply.
- - They want the return and refund process.
I sent three emails to the company and phoned them once no one answered the phone and no response to the emailsHave now contacted my bank and we are going through the credit card charge back process.Would never buy anything ever again from this company
There has been no development as i CANNOT get a response from the company
I received my order for the white slip on shoes on Friday, 17th of July. I tried them on immediately found they didnt fit.
I sent an email to comfort wear and one week later still no response. I sent another email to ask them to follow up and still no response.
I would never buy anything from this company ever again. I just want to know the process so that I can return the goods and get a refund
- Go somewhere else
- Wrong sizes and then it is difficult to contact them to return
Preferred solution: Full refund
Smithville, North Carolina
Could not get refund
Shoes were too small and they would not let me return them. They asked me to hand them in to the Salvation Army, which I did.
Now still no refund. Many e-mails with no satisfaction.
- Unable to speak to anyone
User's recommendation: Do not use this site to order shoes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't get a refund or label to return
- - Unopened package; asked for a return label and refund but none given.
- - Customer service pushed discounts or donation options instead of a return.
Company fixed the issue and I have been provided with full refund. Had to take the companies word for it that after I donated the shoes they would give me a refund. Don't buy from this company if you aren't very sure about keeping the product.
I have now been sending emails back and forth with someone who doesn't read my emails, but instead has tried everything from discounts to asking me to take them to a donation center. I cannot understand why I just cannot receive a return label and refund unless this is not a legitimate business.
How can they possibly stay in business? They need to be shut down.
- Cannot receive a refund
User's recommendation: Buyer beware! Don't buy from Comfort wear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been trying to get someone to send me or give me some way to send this back and refund my account immediately these shoes don't fit and doesn't look like they advertise send me a return label or
I just want to return the item and get my money back. I have already stated in my review that I've been trying to get a refund and a return label or address to send the item back.
Brooklyn, New York
I need to place a returnam not getting anyine to talk to about my issue
Item cannot fit and I need to return it to get my money back, please. Your company needs to work on your policy regarding getting back to customers; 24-48 hours is too long a wait for a response.
Something needs to be done. The shoes really cannot fit, and I need to return them before the thirty-day window before you say that I passed the time.
- Return help sucks
Preferred solution: Full refund
User's recommendation: No recommendation
Lakeville, Minnesota
Did not receive
- - Order July 1; delivery promised 4–6 days; not received by July 10.
- - Status shows completed July 3; refund requested; will dispute if no reply by July 15.
Rip off
I placed an order for a pair of shoes on July 1st. It said 4 to 6 days delivery.
It is July 10th, and I still haven't received them. When I check the shipping status, it says I should have received them by now. It says it is completed on July 3rd.
Please refund my money. I will dispute the charge through my bank if I don't hear from someone by July 15, 2026.
- Did not deliver
Preferred solution: Deliver product or service ordered
Phoenix, Arizona
Horrid. Won’t send proper size after 2 attempts with the wrong size twice. Drastically too small.
- - Ordered 7.5, received 4.5; later 5.5 instead.
- - Gift card issued after the issues and reorder.
- - They won't ship the right size, citing a gift card issue.
After approx 12 emails Back and forth, CW has said they won’t send me correct size shoes after sending wrong size twice because they list money. What about my money list and shoes I can’t wear because THEY wouldn’t let me return these.
So how is this my fault and I don’t get shoes I paid $60-$80 for.
I’m still in shock and hope they go bankrupt with this kind of customer service. I’d love to share there emails and pics if I could.
Ordeted7.5. Got 4.5.
Then got a gift card and reordered. Then got 5.5 NOT 7.5. Now they wont send proper size, saying a gc was issued so wont help further. But they still didnt send correct size.
So how can they say, no? WTH Im out $90 with shoes 2 times too small and they wont send proper size when its there dept that made the error twice. I hate them and shyhave atuck with Hoka. And..
its DEC. CHRISTMAS TIME.
JERKS. I HOPE THEY HO BANKRUPT
User's recommendation: ABSOLUTELY ZERO. I’ll tell people and my customers at my salon to NEVER buy or trust Comfort wear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order i place today the mailing address need ti update before my order ship
I placed 2 orders for 2 sneakers. I need them both, but the address in Florida is no longer needed.
Both sneakers must be sent to Princess McFee, 268 Milford St, Brooklyn, NY, ZIP 11208. Thank you.
Truly, Princess. I can be contacted at 929-220-****.
User's recommendation: I recommend anyone especially who has to be on their feet all day to buy it it works you'll have no regret the one I bought before it's still ok and now I ordered 2 more it's a blessing to my feet and back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Cant get a refund
- - -Uncomfortable shoes; I requested a refund.
- - -They offered to keep the shoes but refund 30%.
- - -They won't honor the 45-day guarantee; I'm still waiting.
I purchased a pair of shoes that ended up being very uncomfortable for me. I requested to return the shoes for a refund.
They said to keep the shoes but would only give me 30% of my purchase price. I let them know I don't want the shoes. They still refuse to honor their 45-day satisfaction money-back guarantee.
Over a week later, and I'm still trying to get my refund. Comfortwear's money-back guarantee is a fraud!
- Dont honor their refund policy
User's recommendation: DO NOT PURCHASE ANYTHING FROM COMFORTWEAR!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo returns
- - Shoes were two sizes too small.
- - Return requests were denied; replacement offered.
- - 20% refund to keep wrong shoes; fit was uncomfortable.
First, I was sent one pair 2 sizes too small. The request for returns is in my email, which resulted in 3-4 interactions ending in the fact that they do not want me to return the item due to hygiene and handling.
I had not even taken the incorrect size out of the package, which I stated in emails. Then they offered a replacement in the correct size. I refused and kept emailing for a return RA and refund, then there was the offer of a 20% refund to keep the wrong shoes. They do not honor the original wording in the return policy.
They make it impossible and frustrating so the customer gives up. The shoe that did fit was so uncomfortable. I have had surgery on one foot and hammer toe on the other foot, which I explained in email as reasons for not wanting a replacement. Do not order from this company online.
Rip off! Go to Walmart and try instead.
- And no refund return option
- Extremely poor customer service access
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THIS ON LINE COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Couldn't get a refund
This company does not honor their 45 day satisfaction refund policy. They will not give me my refund in full.
They will only offer 30% if I pass the shoes to someone else. Comfortwear is a BIG FRAUD!
User's recommendation: Do not purchase anything from Comfortwear.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBottom of shoes
Do not Order from them slip resistant bottom falls off after a month or so have 3 pairs I can’t wear to wok cause not slip resistant now
I have ordered many shoes from your store, and the orange on the bottom of the shoes comes off. They are not slip-resistant for work.
What can I do? brendagoldman@***.com phone 815-549-****
- Comfortable
- Not slip resistant anymore
Preferred solution: Yes cause I cannot wear them to work now because orange heels com off so they don’t stay slip resistant
User's recommendation: Not slip resistant Tonga heels come off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoes are not those I ordered. There's no support the insole is like e a block of wood. There is a smell of old tires. I could not get my deet into them as the opening was like a child's boot.
- - Customer asked for return address and refund; told to wear 45 days; offered 20% refund with gifting, or donation receipt for refund, or a gift card.
Do not purchase from this. Company.
I requested a return address to which I could mail back. I requested a full refund.
I was told to try and wear them for 45 days. I sent another email, and the following was offered: they offered a 20% refund and to make a gift of the shoes. I sent another email requesting an address for mailing and a complete refund. They suggested gifting the shoes to the Salvation Army and getting a receipt.
Proof of donation could allow for a refund.
I sent another email. They made an offer of a gift card to be used for a future purchase.
User's recommendation: Do not purchase from this company. They are not listed in BBB. The negative reviews are many. They do not have manufacturing address, therefore you can't return merchandise. NO business engages consumers in such an unethical practice as this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmail inquiry
I ordered sneakers and insoles a few weeks back; still not here. Now I received an email that I still owe money... after I already paid.
Please advise.
Order number:
OW162****
Preferred solution: Info on outstanding money owed, sent through email Need clarified
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I have been trying to return a pair of shoes since NOV, 2025!!! they did not fit due to my bunion, they were supposed to have a wide toe box.
tried to return them the next day. They told me I could get a 20% discount and keep shoes. THEY DO NOT FIT. Texted again and said I could have a 35% discount and keep shoes.
THEY DO NOT FIT! Then they told me to take shoes to a non-profit, send receipt and would get a refund. I have done every thing I can do to get a refund on a pair of shoes I donated, still out my money. I have called the # on my credit card statement several times, one time a women hung up on me.
Now the number is D/C. BAD PR!!!!!